Support Centre
Start Here — Support Centre Home
Search the knowledge base, open a request, follow it to resolution, or reach the 24/7 emergency line. These are the four pages most people need first.
Support Centre Home
Pages In This Section
Search the knowledge base, open a ticket, follow its progress, or reach the 24/7 emergency line.
Help Centre
A single searchable starting point for residents, owners, boards, vendors and commercial clients. Find the answer, or find the person who owns it.
Self-serve, instantly
Open page →Submit a Request
Open a tracked ticket with the desk that owns your issue. Every submission is logged, timestamped, assigned an owner and returned to you with a reference ID.
Acknowledged same business day
Open page →Track My Request
Every request carries a reference ID in the format APL-YYMMDD-XXXXXX. Use it to see status, assigned desk, scheduled attendance and resolution notes.
Status updated in real time
Open page →Emergency Support
One number, answered live at any hour, with dispatch authority to send trades immediately. Use it for anything that threatens safety, habitability or the building envelope.
Immediate dispatch
Open page →Other Sections