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24/7 Emergency Support
One number, answered live at any hour, with dispatch authority to send trades immediately. Use it for anything that threatens safety, habitability or the building envelope.
Response time
Immediate dispatch
Hours
24 hours, 365 days
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Water
Active leaks, burst pipes, flooding, sewage backup, failed sump pumps and roof water ingress.
Heat and utilities
No heat between October and April, total loss of water, gas odour or a complete power failure to a unit or building.
Fire and life safety
Fire-alarm faults, sprinkler discharge, blocked egress, failed emergency lighting or a compromised entry door.
Electrical hazard
Sparking outlets, exposed conductors, burning smells or panel faults.
Elevators
Entrapments — call the emergency line and the elevator's own emergency button simultaneously.
Security
Broken locks, forced entry, vandalism in progress or an unsecured ground-floor opening.
How It Works
The Process
- 01
Make yourself safe
For fire, gas or medical emergencies, call 911 first. Then call us.
- 02
Call the line
+1 (647) 360 5545 is answered by a person, not a voicemail box, at all hours.
- 03
Give location first
Building, unit, floor and the nearest access point for a trade vehicle.
- 04
Contain if safe
Shut off a local valve or breaker only if it is safe and you know how.
- 05
Stay reachable
The dispatcher will call back with an ETA and the attending contractor's name.
Commitments
Service Levels
- Call answered
- Live, under 60 seconds
- Trade dispatched
- Immediately on triage
- On-site target (urban)
- Within 2 hours
- Follow-up report
- Next business day
Have this ready
- Building address and unit number
- Nature of the emergency in one sentence
- Whether anyone is injured or trapped
- Whether 911 has already been called
- A phone number that will be answered
Questions