Resources
Report an Issue
Defects, hazards, damage, conduct concerns and anything unsafe. Reports are logged, triaged by severity and, where you wish, submitted anonymously.
Response time
Triaged same business day
Hours
Reports accepted 24/7
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Safety hazards
Trip hazards, icy walkways, failed lighting, loose railings, blocked exits and structural concerns.
Building defects
Water ingress, envelope failures, mechanical faults, elevator irregularities and recurring breakdowns.
Damage and vandalism
Graffiti, forced entry, broken glass, damaged common elements and insurance-relevant incidents.
Conduct
Concerns about a staff member, contractor conduct on site, harassment or discrimination.
Compliance
Suspected breaches of law, bylaws, fire code or health-and-safety requirements.
Confidential reports
Anonymous submission for anything you are uncomfortable raising by name.
How It Works
The Process
- 01
Make it safe
If there is immediate danger, call 911, then the 24/7 emergency line.
- 02
Document
Photograph the issue from a safe distance and note the exact location and time.
- 03
Report
Submit with as much detail as you can; anonymous reports are accepted and reviewed identically.
- 04
Triage
Severity is assigned the same business day and remediation assigned to a named owner.
- 05
Outcome
Named reporters receive an outcome; anonymous reports are recorded in the site log.
Commitments
Service Levels
- Immediate hazard
- Same-day make-safe
- Triage
- Same business day
- Remediation plan
- 3 business days
- Conduct investigation
- 10 business days
Have this ready
- Precise location: building, floor, area
- Date and time observed
- Photos, if safe to take
- Whether anyone is at risk right now
- Whether you wish to be contacted or remain anonymous
Questions