Resources
Contact Support
Every way to reach us in one place — phone, email, portal, consultation booking and offices across Canada and Europe, with the hours each channel is staffed.
Response time
Same business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST · 24/7 emergencies
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Phone
+1 (647) 360 5545 — general enquiries during office hours, emergencies at any hour.
info@aplisglobal.com for general support, careers@aplisglobal.com for recruitment, vendor-relations@aplisglobal.com for suppliers.
Portals
Client gateway, resident portal and vendor portal each carry a request form tied to your account.
Consultations
Book a 30-minute call or an on-site meeting with a division lead.
Offices
Ontario and Alberta in Canada; Portugal, Spain and Greece in Europe, staffed in local hours.
Written correspondence
Formal notices may be sent by post; email support for the current registered address.
How It Works
The Process
- 01
Pick the channel
Emergencies by phone, everything else in writing so it is tracked.
- 02
Identify yourself
Property, unit and role let us route the message on first pass.
- 03
Be specific
One issue per message keeps timelines and ownership clean.
- 04
Keep the reference
Written channels return a reference ID for tracking.
- 05
Escalate if needed
Reply on the reference asking for escalation if a target passes.
Commitments
Service Levels
- Phone (office hours)
- Answered live
- Emergency line
- 24/7, live
- Same business day
- Consultation booking
- Confirmed in 1 business day
Have this ready
- Property and unit or company name
- Your role and preferred contact method
- A one-line summary of the issue
- Any existing reference ID
Questions