Resources
Frequently Asked Questions
The questions we answer most, grouped by who is asking — residents, owners and boards, vendors, and commercial clients.
Response time
Answered instantly
Hours
Available 24/7
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Residents
Rent, repairs, entry notice, parking, keys, noise, move-in and move-out.
Owners and boards
Statements, distributions, budgets, reserve funds, approvals and AGMs.
Vendors
Onboarding, compliance, purchase orders, invoicing and payment terms.
Commercial clients
Scope, reporting, service levels, transitions and multi-site coverage.
Emergencies
What qualifies, what to do first and what happens after the call.
Privacy
What we hold, who can see it and how to request access or correction.
How It Works
The Process
- 01
Find the theme
Scan the categories above for the group that matches your question.
- 02
Read the answer
Each answer states the rule, the timeline and any exception.
- 03
Still unsure?
Open a request — unanswered questions become new FAQ entries.
Commitments
Service Levels
- FAQ review cycle
- Quarterly
- New answer added
- Within 5 business days of a repeat question
Have this ready
- Know your role: resident, owner, vendor or client
- Have your property and unit to hand
- Note anything specific to your lease or agreement — it takes precedence
Questions