Support Centre
Answers, Forms and Direct Routes
FAQs, downloadable documents and forms, issue reporting, formal feedback and complaints, and a direct line to a person when self-serve isn't enough.
Resources
Pages In This Section
Answers, downloadable forms, issue reporting, formal complaints and direct routes to a person.
FAQs
The questions we answer most, grouped by who is asking — residents, owners and boards, vendors, and commercial clients.
Answered instantly
Open page →Documents & Forms
The paperwork that keeps things moving — request forms, notices, authorisations, compliance templates and reporting packs, with where each one is issued.
Issued within 1 business day
Open page →Report an Issue
Defects, hazards, damage, conduct concerns and anything unsafe. Reports are logged, triaged by severity and, where you wish, submitted anonymously.
Triaged same business day
Open page →Feedback & Complaints
A formal, time-bound process for service complaints, plus an open channel for compliments and suggestions. Every complaint gets a written outcome.
Acknowledged in 2 business days
Open page →Contact Support
Every way to reach us in one place — phone, email, portal, consultation booking and offices across Canada and Europe, with the hours each channel is staffed.
Same business day
Open page →