Support Centre
Dedicated Desks, By Support Type
Every relationship we hold has its own desk with its own response commitment — clients, tenants and occupants, vendors, billing, account access and portal technology.
Support By Type
Pages In This Section
Dedicated desks for every relationship we hold — clients, residents, vendors, finance, access and technology.
Client Support
For owners, boards, investors and institutional clients: performance, reporting, budgets, capital planning and the commercial relationship with Aplis Global.
1 business day
Open page →Tenant & Occupant Support
For residents, commercial tenants and occupants: repairs, rent, leases, notices, parking, access and everything that touches daily life in the building.
Same business day
Open page →Vendor Support
For trades, suppliers and professional service firms: onboarding, compliance documentation, purchase orders, site protocols and payment.
3–5 business days
Open page →Billing & Payments
Rent, management fees, condo contributions, invoices, refunds and payment methods — with a clear route for disputes and reconciliation.
2 business days
Open page →Account & Access
Identity, permissions and physical access: portal accounts, multi-factor authentication, authorised contacts, keys, fobs and access-control programming.
1 business day
Open page →Portal & Technology Support
The systems behind the service: the client gateway, resident portal, vendor portal, Circl Insights™ reporting and the integrations that connect them.
1 business day
Open page →