Support By Type
Vendor Support
For trades, suppliers and professional service firms: onboarding, compliance documentation, purchase orders, site protocols and payment.
Response time
3–5 business days
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Onboarding
Application review, trade qualification, references and category approval across 24 service categories.
Compliance
Certificates of insurance, WSIB or equivalent clearance, licensing, safety programmes and annual renewals.
Work authorisation
Purchase orders, scope confirmation, change orders and the approval thresholds that apply.
Site protocols
Access procedures, resident notice requirements, working hours, waste handling and site conduct.
Invoicing
Submission format, required PO reference, backup documentation and dispute handling.
Performance
Scorecards on responsiveness, first-time-fix, safety and quality, reviewed annually.
How It Works
The Process
- 01
Apply
Submit your application and category selections through the Vendor Centre.
- 02
Upload compliance
Insurance, clearance certificates and licensing are verified before any award.
- 03
Get approved
Approved vendors are added to the dispatch list for their categories and regions.
- 04
Receive a PO
No work should begin without a written purchase order and an agreed scope.
- 05
Invoice and get paid
Invoice against the PO with backup; approved invoices are paid on the standard cycle.
Commitments
Service Levels
- Application review
- 5 business days
- Compliance verification
- 3 business days
- PO issuance
- On award
- Payment terms
- Net 30 from approval
Have this ready
- Legal entity name and business number
- Certificate of insurance naming the required interests
- WSIB or provincial equivalent clearance
- Trade licences and certifications
- Service categories and regions covered
- Banking details for electronic payment
Questions