Support By Type
Billing & Payments
Rent, management fees, condo contributions, invoices, refunds and payment methods — with a clear route for disputes and reconciliation.
Response time
2 business days
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Payment methods
Pre-authorised debit setup and changes, EFT, cheque handling and, where offered, card payments.
Statements and receipts
Monthly statements, annual rent receipts, tax documentation and duplicate copies.
Arrears
Balance explanations, payment arrangements, NSF fees and the escalation timeline before formal action.
Invoices
Owner and vendor invoicing, purchase-order matching, coding queries and approval status.
Refunds and credits
Deposit returns, overpayment refunds, credit notes and the release timeline.
Disputes
Formal dispute intake, evidence review, provisional credit where appropriate and a written outcome.
How It Works
The Process
- 01
Identify the charge
Note the statement date, line description and amount in question.
- 02
Submit in writing
Written billing requests create an auditable trail and a reference ID.
- 03
Review
Finance reconciles against the ledger, the lease or the purchase order.
- 04
Outcome
You receive a written explanation, adjustment or payment arrangement.
- 05
Reconcile
Adjustments appear on the following statement cycle.
Commitments
Service Levels
- First response
- 2 business days
- Dispute outcome
- 10 business days
- Refund release
- 10 business days from approval
- Vendor payment
- Net 30 from approval
Have this ready
- Account, unit or purchase-order number
- Statement or invoice date
- Exact amount in question
- Proof of payment where relevant
- Preferred resolution
Direct Lines
Reach This Desk
Questions