Support By Type
Account & Access
Identity, permissions and physical access: portal accounts, multi-factor authentication, authorised contacts, keys, fobs and access-control programming.
Response time
1 business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Account creation
Portal invitations for residents, owners, board members and vendor administrators.
Sign-in problems
Password resets, expired invitations, locked accounts and MFA device changes.
Permissions
Adding or removing users, adjusting roles, and delegating authority for boards and corporate clients.
Authorised contacts
Recording who may act on an account, request entry or receive information.
Physical access
Key and fob issuance, deactivation on move-out, lock-outs and intercom directory updates.
Offboarding
Prompt removal of access when tenancies end, staff change or a vendor is deactivated.
How It Works
The Process
- 01
Verify identity
We confirm you against the tenancy, ownership or vendor record before changing anything.
- 02
Request the change
State the account, the user and the exact permission or credential needed.
- 03
Authorisation
Permission changes for boards and corporate accounts require an authorised signatory.
- 04
Provisioning
Digital access is issued by email; physical credentials are collected at the office or delivered on site.
- 05
Confirmation
You receive written confirmation of what was granted, changed or revoked.
Commitments
Service Levels
- Password / MFA reset
- Same business day
- New portal invitation
- 1 business day
- Permission change
- 2 business days
- Fob deactivation (lost)
- Immediate on report
Have this ready
- Full legal name on the account
- Property, unit or company name
- Email address to be invited
- The specific access being requested
- Authorisation from a signatory, for corporate or board accounts
Direct Lines
Reach This Desk
Questions