Support By Type
Client Support
For owners, boards, investors and institutional clients: performance, reporting, budgets, capital planning and the commercial relationship with Aplis Global.
Response time
1 business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Account management
Named relationship manager, scheduled reviews, scope changes and service-level renegotiation.
Financial reporting
Monthly operating statements, variance commentary, arrears reporting and year-end packages.
Budgets and capital
Annual operating budgets, reserve-fund planning, capital project approvals and tender oversight.
Governance support
Board packages, AGM logistics, minutes, policy drafting and statutory filings.
Portfolio expansion
Adding assets, transitions from a prior manager and market entry in new regions.
Risk and compliance
Insurance renewals, incident reporting, health-and-safety audits and regulatory correspondence.
How It Works
The Process
- 01
Reach your manager
Named managers respond within one business day; the desk covers absences.
- 02
Define the ask
Reporting, approval, escalation or scope change — this sets the routing and timeline.
- 03
Documentation
We assemble the statements, quotes or reports needed for a decision.
- 04
Decision and mandate
Approvals are recorded in writing against the property file.
- 05
Execution and review
Work is executed and reported back at the next review cycle.
Commitments
Service Levels
- First response
- 1 business day
- Monthly reporting
- By the 15th
- Quote turnaround
- 5 business days
- Escalation to director
- 2 business days
Have this ready
- Property or portfolio name
- Your role and signing authority
- Reporting period in question
- Any board resolution or approval reference
Direct Lines
Reach This Desk
Questions