Support By Type
Portal & Technology Support
The systems behind the service: the client gateway, resident portal, vendor portal, Circl Insights™ reporting and the integrations that connect them.
Response time
1 business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Client gateway
gateway.aplisglobal.com sign-in, dashboards, document libraries and approval workflows.
Resident portal
Request submission, payment screens, document access and notification preferences.
Vendor portal
vendora.aplisglobal.com applications, compliance uploads and invoice submission.
Circl Insights™
Reporting dashboards, KPI definitions, data refresh timing and export formats.
Errors and bugs
Reproducible faults, failed uploads, timeouts and browser or device compatibility.
Integrations
Accounting exports, calendar sync for consultations and single sign-on for corporate clients.
How It Works
The Process
- 01
Capture the fault
Note the URL, the exact time, and take a screenshot including any error message.
- 02
Try the basics
Hard refresh, another browser, and a private window resolve most session issues.
- 03
Report it
Send the details to support so the fault can be reproduced rather than guessed at.
- 04
Triage
We classify as outage, defect or configuration and confirm a target fix window.
- 05
Confirmation
You are notified when the fix ships and asked to confirm resolution.
Commitments
Service Levels
- Platform outage
- Immediate escalation
- Blocking defect
- 1 business day
- Non-blocking defect
- 5 business days
- Enhancement request
- Reviewed monthly
Have this ready
- Which portal and the exact URL
- Browser, device and operating system
- Time the error occurred
- Screenshot of the message
- Steps that reproduce the problem
Direct Lines
Reach This Desk
Questions