Support By Type
Tenant & Occupant Support
For residents, commercial tenants and occupants: repairs, rent, leases, notices, parking, access and everything that touches daily life in the building.
Response time
Same business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST · 24/7 emergencies
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Repairs and maintenance
In-suite and common-element repairs, appliance faults, HVAC, pests and seasonal service.
Rent and charges
Payment methods, due dates, receipts, arrears arrangements and legal rent increase notices.
Lease lifecycle
Renewals, assignments and sublets, roommate changes, and end-of-tenancy notices.
Move in and move out
Inspection scheduling, elevator bookings, deposit handling and final account settlement.
Building life
Parking and storage, guest rules, amenity bookings, noise and nuisance, waste and recycling.
Keys, fobs and access
Replacements, lock-outs, intercom directory changes and access-control programming.
How It Works
The Process
- 01
Check the resource hub
Most day-to-day answers are already published for residents.
- 02
Submit in writing
Written requests are tracked and give you a reference — the fastest route to resolution.
- 03
Grant access
Confirm permission to enter with notice; attendance without access is the top cause of delay.
- 04
Attendance
You receive the contractor name and arrival window in advance.
- 05
Sign-off
Confirm the work is complete, or reply on the same reference to reopen it.
Commitments
Service Levels
- Emergency
- Immediate, 24/7
- Habitability issue
- Within 24 hours
- Standard repair
- 3 business days
- Written enquiry
- Same business day
Have this ready
- Building and unit number
- Category: repair, rent, lease, access or building life
- Photos of any defect
- Permission-to-enter preference and pets on site
- Times you are typically home, if attendance is needed
Questions