Support Centre Home
Submit a Request
Open a tracked ticket with the desk that owns your issue. Every submission is logged, timestamped, assigned an owner and returned to you with a reference ID.
Response time
Acknowledged same business day
Hours
Mon–Fri, 8:00 AM – 6:00 PM EST
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Maintenance work orders
Plumbing, electrical, HVAC, appliances, doors and locks, pest control, common-element defects and grounds issues.
Tenancy requests
Lease documentation, notices, parking and storage, guest registration, move coordination and key or fob issuance.
Owner and board requests
Statement copies, expense queries, capital approvals, vendor quote requests and meeting support.
Commercial and portfolio requests
Scope changes, additional services, site inspections, reporting requests and account reviews.
Billing corrections
Disputed charges, duplicate invoices, payment allocation errors and refund requests.
Access and technology
Portal invitations, permission changes, new user setup and document access.
How It Works
The Process
- 01
Choose severity
Emergency goes to the phone line. Everything else is submitted in writing so it is tracked.
- 02
Describe it
Property, unit, category, and what is happening. Include photos where it helps a technician arrive prepared.
- 03
Confirm access
Tell us whether we may enter with notice, and list any pets, alarms or access constraints.
- 04
Receive your reference
You will see a reference ID on screen and receive a copy by email.
- 05
Follow progress
Use Track My Request with your reference ID and email address.
Commitments
Service Levels
- Emergency
- Attended immediately
- Urgent (habitability)
- Within 24 hours
- Standard repair
- 3 business days
- Scheduled / seasonal
- Per published calendar
Have this ready
- Property address, unit or suite
- Best contact number and email
- Category and short description
- Photos or a short video of the issue
- Permission-to-enter preference
- Availability windows if attendance is needed
Questions