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Track My Request
Every request carries a reference ID in the format APL-YYMMDD-XXXXXX. Use it to see status, assigned desk, scheduled attendance and resolution notes.
Response time
Status updated in real time
Hours
Lookup available 24/7
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Status lifecycle
Received → Assigned → Scheduled → In progress → Awaiting parts or access → Resolved → Closed.
Consultation bookings
Reschedule or cancel a booked consultation with your reference ID and the email used to book.
Attendance windows
See the confirmed date and arrival window once a technician or manager is assigned.
Holds and blockers
Where a job is waiting on parts, a third party or access, the reason and expected clearance date are shown.
Resolution notes
What was done, by whom, and whether follow-up work is scheduled.
Escalation history
Any escalation, who reviewed it and the outcome, are recorded against the reference.
How It Works
The Process
- 01
Find your reference
It appears on screen after submission and in your confirmation email, formatted APL-YYMMDD-XXXXXX.
- 02
Look it up
Enter the reference plus the email address used on the submission.
- 03
Review the status
Check the assigned desk, current stage and any scheduled attendance.
- 04
Update or withdraw
Consultations can be rescheduled or cancelled directly from the lookup.
- 05
Ask for escalation
If a target has passed, reply to the confirmation email requesting escalation.
Commitments
Service Levels
- Status accuracy
- Updated at each stage
- Scheduling confirmation
- 1 business day
- Escalation review
- 1 business day
- Closure notice
- On completion
Have this ready
- Your reference ID (APL-YYMMDD-XXXXXX)
- The email address used on the original submission
- Property and unit, if you hold several
Questions