Support Centre Home
The Aplis Global Help Centre
A single searchable starting point for residents, owners, boards, vendors and commercial clients. Find the answer, or find the person who owns it.
Response time
Self-serve, instantly
Hours
Available 24/7 online
Emergency line
+1 (647) 360 5545Written support
info@aplisglobal.comScope
What This Desk Handles
Maintenance & building operations
Repair categories, what counts as an emergency, seasonal service schedules, common-element responsibilities and contractor attendance windows.
Tenancy & leasing
Rent methods, lease renewals, notices, guest and parking rules, move-in and move-out inspections, key and fob replacement.
Ownership & governance
Statement cycles, distribution timing, budget approvals, reserve studies, board packages and AGM logistics.
Procurement & vendors
Onboarding requirements, insurance and WSIB thresholds, purchase orders, invoice submission and payment runs.
Technology & access
Portal invitations, password resets, multi-factor authentication, document uploads and mobile app troubleshooting.
Escalation paths
How and when to escalate, who reviews escalations, and the timelines we hold ourselves to at each level.
How It Works
The Process
- 01
Search
Use the search on the Support Centre to match your issue against every desk and article we publish.
- 02
Read
Most questions — rent dates, portal invites, emergency definitions — are answered in the FAQs without waiting.
- 03
Open a request
If you still need us, submit a request with property, unit and a short description.
- 04
Track
Every submission returns a reference ID you can use to follow progress.
- 05
Escalate
Unresolved past its target? Ask for escalation on the ticket and a regional manager reviews it within one business day.
Commitments
Service Levels
- Emergency response
- Immediate, 24/7
- Acknowledgement
- Same business day
- Non-urgent resolution
- 3 business days
- Escalation review
- 1 business day
Have this ready
- Property name and unit or suite number
- Your role: resident, owner, board member, vendor or client
- A short, factual description of the issue
- Photos where a defect is visible
- Any prior reference number
Questions